Troubleshooting - FAQs
Connectivity issues are often due to restrictions from VPNs or firewalls. For a solution, our enterprise offerings include specialized network configurations to facilitate these connections. We recommend scheduling a consultation with our sales team to explore tailored solutions.
Rollstack updates may not preserve external formatting due to the platform's inability to recognize these settings. To ensure consistency, utilize Rollstack's built-in formatting tools, such as cropping, which are designed to maintain the integrity of your visualization post-update. For further assistance with formatting, our support team is ready to help.
This issue typically occurs when there is a discrepancy between the filter names in your Collections and those in your target visualizations or dashboards. Double-check that these names are an exact match. If discrepancies persist, reviewing the filter configurations for accuracy can help resolve this issue.
I'm having trouble finding some visualizations when using the 'Apply to Many' feature for filter updates. Why is that?
The 'Apply to Many' function works seamlessly when visualizations are extracted from dashboards that contain matching filter names. If a visualization is missing, verify that the dashboard from which it was extracted shares the same filter name as the one you're attempting to update. This ensures a smooth bulk update process.
Receiving a permission error indicates that you might not have the necessary rights to perform this action. Confirm that you have editing permissions for the destination in question. Viewer rights are not sufficient for adding destinations. Adjusting your permission level or contacting an administrator may be required to resolve this issue.